Billing Terms and Conditions
Serene Jewerly Payment Policy
1. Accepted Payment Methods
At Serene Jewerly, we offer a variety of secure payment options to ensure a smooth and convenient shopping experience. We accept the following payment methods:
- Credit & Debit Cards: Visa, MasterCard, American Express, Diners Club, Discovery
- Shop Pay, Apple Pay,Paypal & Google Pay
All payments are processed in US Dollar (USD).
2. Payment Processing
- Payments must be completed at the time of purchase.
- Orders will not be processed or shipped until full payment has been received.
- If a payment is declined or fails, the order will not be confirmed.
3. Pricing & Currency
- All prices listed on the VelinaMode website are in US Dollar (USD).
- Prices are subject to change without notice.
- Any applicable taxes and shipping fees will be calculated at checkout.
4. Secure Payment Processing
The Serene Jewerly store uses SSL encryption and trusted payment gateways to ensure your transactions are secure.
We do not store your credit card or payment details.
5. Refunds & Chargebacks
Refunds are processed according to our Refund & Return Policy.
Unauthorized chargebacks will be disputed. If you experience any issues, please contact us first at info@serenejewerly.com.
6. Fraud Prevention
Serene Jewerly reserves the right to cancel or hold any order suspected of fraud or unauthorized activity.
Additional identity verification may be requested for high-value transactions.
7. Contact Us
Contact Information
Address:
807 Airport Access Rd, Traverse City, MI 49686, United States
Store Name: Serene Jewerly
Company Name: VNM DIGITAL LLC
Company Number / EIN: 320741679
Email: info@serenejewerly.com
Phone Number: +1 480 5691835
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM (GMT-8)
We aim to respond to all emails within 1–2 business days.